Shipping Policy

This Shipping Policy applies to purchases made from Purateck Solutions LLC through our website. By placing an order, you agree to the terms described in this policy. (Returns and refunds are covered separately in our Return & Refund Policy.)

1. Shipping Destinations

Purateck currently ships to eligible addresses in the United States and Canada. Certain products may not be available for delivery to post office boxes, military addresses, remote locations, or other restricted destinations. Available shipping methods will be displayed during checkout.

2. Shipping Rates

• Ground Shipping — $6.99
• 2-Day Air Shipping — $12.95

Free Ground Shipping — orders with a merchandise subtotal above $150 qualify for free Ground Shipping. The qualifying subtotal is calculated after discounts and promotional codes; before shipping charges; before applicable taxes; and before the Package Protection Fee. Free shipping applies only to Ground Shipping — customers who select 2-Day Air Shipping will be charged the applicable expedited shipping rate. Certain oversized products, remote destinations, or other restricted shipments may be excluded where clearly disclosed during checkout.

3. Package Protection Fee

A Package Protection Fee equal to 3% of the merchandise subtotal will be added to each order. The fee is calculated on the value of the products after discounts and does not include Ground or expedited shipping charges, sales tax, import duties, customs fees, or other government or carrier charges.

Example: for an order containing $100 in merchandise — merchandise subtotal: $100.00; Package Protection Fee: $3.00; shipping calculated separately.

The Package Protection Fee helps protect eligible shipments against loss, theft, or damage while in transit, subject to claim verification and the terms of this policy. The fee will be clearly displayed during checkout before the order is submitted. If an order is fully canceled before shipment, the Package Protection Fee will be refunded. Once an order has shipped and protection has begun, the fee is generally nonrefundable unless required by law.

4. Order Processing

Orders are generally processed within 2–5 business days after payment is successfully authorized. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from shipping or carrier transit time. Orders may require additional processing time during holidays, promotional periods, periods of unusually high demand, product shortages, supplier delays, payment or fraud reviews, or events outside our reasonable control.

5. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

Ground Shipping — United States: approximately 5–7 business days. Canada: approximately 7–10 business days.

2-Day Air Shipping — where available, generally provides an estimated two-business-day carrier transit period after order processing. The 2-Day Air timeframe does not include the standard 2–5-business-day order-processing period. Availability depends on the product, fulfillment location, carrier, and delivery address — if 2-Day Air Shipping is unavailable for an order, it will not be displayed as an option during checkout. Delivery dates are estimates and are not guaranteed unless a specific guaranteed service is expressly identified during checkout.

6. Dropshipping and Separate Packages

Purateck works with third-party suppliers, manufacturers, warehouses, and fulfillment providers. As a result, products may be shipped directly from a third-party fulfillment location; items from the same order may be shipped separately; packages may originate from different locations and arrive on different dates; customers may receive multiple tracking numbers; and packaging may identify a manufacturer or fulfillment provider. Receiving one part of an order does not necessarily mean that the remaining products are missing. Shipping charges displayed during checkout apply to the overall order unless otherwise stated.

7. Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take several business days to update after a shipping label has been created. For orders shipped in multiple packages, separate tracking numbers may be provided for each package.

8. Shipping Delays

Delivery may be delayed due to circumstances including carrier disruptions, weather conditions, customs inspections, supplier or warehouse delays, labor disruptions, public emergencies, incorrect or incomplete addresses, remote delivery locations, government restrictions, or other circumstances outside our reasonable control.

If we cannot ship an order within the timeframe originally promised, we may contact you with a revised estimated shipping date. Where required by applicable law, you will have the option to accept the revised shipping date or cancel the affected order and receive a refund.

9. Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us at help@puratecky.com immediately if you need to correct your address. We cannot guarantee that an address can be changed after an order has been submitted or entered processing. Purateck is not responsible for delivery problems caused by an address that was entered incorrectly by the customer. If an order is returned because of an incorrect or incomplete address, an undeliverable address, repeated unsuccessful delivery attempts, or a refusal of delivery, actual shipping, return shipping, or reshipping charges may be deducted from the refund where permitted by law.

10. Canadian Customs, Duties, and Taxes

Orders shipped to Canada may be subject to import-related charges, including customs duties, Goods and Services Tax, Harmonized Sales Tax, provincial taxes, brokerage fees, carrier handling fees, or other government assessments. Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility. Purateck does not control or determine the amount of these charges. Refusing a shipment because of unpaid customs charges may result in shipping, return, brokerage, or carrier fees being deducted from any available refund where permitted by law.

11. Lost, Stolen, or Missing Packages

Contact help@puratecky.com promptly if tracking has not updated for an extended period; the order has exceeded the estimated delivery timeframe; a package appears to have been lost in transit; or tracking indicates delivery, but the package cannot be located. Before a claim can be approved, we may ask you to confirm the shipping address, check the delivery location, check with household members or neighbors, contact building management, contact the shipping carrier, allow additional time for a premature delivery scan, cooperate with a carrier investigation, or complete a missing-package declaration. Approved package-protection claims may be resolved through a replacement shipment, store credit, a refund, or another appropriate resolution, depending on product availability, carrier findings, claim documentation, and the circumstances of the loss.

12. Packages Marked as Delivered

When tracking shows that a package was delivered but it cannot be located: verify that the shipping address is correct; check around the delivery location; ask household members, neighbors, reception staff, or building management; allow up to two business days, as carriers may occasionally scan packages before completing delivery; contact the carrier for delivery details; and contact Purateck if the package remains missing. We will assist with the investigation where reasonably possible, but a refund or replacement is not automatically guaranteed solely because a customer reports that a delivered package cannot be located.

Questions

For anything not covered here, reach us through our contact page or email help@puratecky.com.