Return & Refund Policy
This Return & Refund Policy applies to purchases made from Purateck LLC through our website. It works alongside our Shipping Policy — see that page for shipping rates, the Package Protection Fee, and delivery timelines.
1. Damaged, Defective, or Incorrect Products
Contact us within 7 days after delivery if a product arrives damaged, defective, missing material components, or different from the product ordered. Email help@puratecky.com and include your name, order number, a description of the problem, clear photographs or video of the product, photographs of the packaging, a photograph of the shipping label, and any other information reasonably requested. Keep the product, accessories, packaging, and shipping materials until the claim has been resolved.
After reviewing the claim, we may provide a replacement product, replacement parts, a full refund, a partial refund, store credit, or a prepaid return label. Purateck will cover reasonable return shipping costs when we confirm that the product was materially damaged, defective, or incorrectly supplied.
2. Return Window
Eligible products may be returned within 30 days after the recorded delivery date. The return request must be submitted within the 30-day period. Sending a product back does not automatically guarantee that the return will be accepted — the product must satisfy the eligibility requirements described below.
3. Return Eligibility
To qualify for a return, the product must generally be unused; uninstalled; in substantially the same condition in which it was received; free from damage, scratches, stains, or signs of misuse; returned in its original packaging; returned with all accessories, cables, manuals, parts, and promotional items; returned with any serial numbers or identifying labels intact; and accompanied by valid proof of purchase. You may reasonably inspect the product after delivery — however, using, installing, modifying, or damaging the product may make it ineligible for return. We may request photographs or video before approving the return.
4. How to Request a Return
Email help@puratecky.com and include your full name, order number, product being returned, reason for the return, and photographs or video when requested. If the return is approved, we will provide return authorization, packaging instructions, the correct return address, and any other necessary instructions. Products returned without authorization may be refused or may experience processing delays.
Do not send returns to our Wyoming business address unless our customer support team specifically instructs you to do so. Because products may be fulfilled by different suppliers, the authorized return address may be a designated warehouse, supplier facility, or returns center.
5. Change-of-Mind Returns
Eligible products may be returned because you changed your mind, ordered the wrong product, no longer want the product, or prefer a different model or version. For change-of-mind returns: the customer is responsible for return shipping; original shipping charges are nonrefundable; the Package Protection Fee is nonrefundable after shipment; the product must satisfy all return eligibility requirements; and a trackable shipping method should be used. Purateck is not responsible for a return package that is lost or damaged while being shipped back by the customer.
6. Nonreturnable Products
The following are not eligible for change-of-mind returns: gift cards; digital or downloadable products; customized or personalized products; products clearly marked as final sale; products damaged through misuse, neglect, or improper installation; products modified or repaired without authorization; products missing serial numbers or identifying labels; products returned without essential parts or accessories; products damaged because of incompatible equipment or power sources; and opened in-ear headphones, earbuds, or similar personal-wear products where returns are restricted for hygiene reasons.
Products in these categories may still qualify for a remedy if they arrive damaged, defective, or materially different from what was ordered. Nothing in this section limits consumer rights that cannot legally be excluded.
7. Return Shipping Costs
Purateck will pay or reimburse reasonable return shipping costs when we confirm that we sent the wrong product, the product was materially damaged or defective on arrival, or the return is required because of an error made by Purateck or its fulfillment provider. The customer is responsible for return shipping when the customer changed their mind, ordered the wrong product, no longer wants the product, provided incorrect order information, or the return is not the result of a product defect or fulfillment error.
Do not purchase expedited or unusually expensive return shipping without written approval from Purateck — unauthorized shipping expenses may not be reimbursed.
8. Return Inspection
Returned products will be inspected after they are received. A return may be rejected, or the refund may be reduced where permitted by law, if the product shows signs of use, has been installed or modified, is damaged, is missing packaging or accessories, does not match the authorized return, has been inadequately packaged, or has lost value because of handling beyond what was reasonably necessary to inspect it. We will contact you if an issue is identified during inspection.
9. Refunds
Approved refunds will be issued to the original payment method. We generally initiate an approved refund within 7 business days after the returned product has been received, inspected, and accepted. Banks and card issuers may require additional time to post the credit to your account. We cannot normally issue a refund to a different card, a different bank account, a different payment method, or a person other than the original purchaser.
10. Refundable and Nonrefundable Charges
For approved change-of-mind returns: the eligible product purchase price may be refunded; original shipping charges are nonrefundable; return shipping is the customer's responsibility; the Package Protection Fee is nonrefundable after shipment; and customs duties, brokerage, or carrier fees paid directly to third parties are nonrefundable by Purateck. When a return results from a confirmed Purateck error, defective product, or damaged shipment, we may also refund applicable shipping and protection charges. If an entire order is canceled before shipment, the product price, shipping charge, and Package Protection Fee will be refunded.
11. Partial Refunds
Where permitted by law, a partial refund may be offered when minor accessories are missing, original packaging is materially damaged, a product shows signs of use, the customer chooses to keep a product with a minor issue, a product has been returned incomplete, or the product's value has been reduced by customer handling. We will explain any proposed deduction before finalizing the refund.
12. Exchanges and Replacements
We do not guarantee direct exchanges. For damaged, defective, or incorrect products, we may provide a replacement when appropriate and when inventory is available. To purchase a different product, color, or model, you may need to return the original eligible product and place a new order for the preferred product.
13. Order Changes and Cancellations
Contact help@puratecky.com as soon as possible to request an order change or cancellation. We will attempt to accommodate requests received before the order enters processing, but changes and cancellations are not guaranteed. Once an order has entered processing or has shipped, it may need to be handled as a return under this policy. If a cancellation is successfully completed before shipment, all amounts charged for the canceled products, including applicable shipping and Package Protection Fees, will be refunded.
14. Refused and Undeliverable Shipments
If an order is refused or returned because of an incorrect or incomplete address, unpaid customs charges, repeated unsuccessful delivery attempts, failure to collect the package, or a customer's refusal of delivery, actual shipping, return shipping, customs, brokerage, or carrier fees may be deducted from the refund where permitted by law.
15. Mandatory Consumer Rights
This policy provides contractual return terms in addition to any rights available under applicable consumer protection laws. Nothing in this policy excludes or limits any right or remedy that cannot legally be waived.
16. Contact Us
Questions, shipping claims, return requests, and refund inquiries may be sent to:
Purateck Solutions LLC
1603 Capitol Ave, Suite 415, No. 617923
Cheyenne, Wyoming 82001, United States
Email: help@puratecky.com
Phone: +1 (725) 220-0066